Customer Service Agent Iberia

Do you dare to fail and Never Stop Learning? At GANT we are passionate and curious in everything we do. Through our performance and solution driven mindset, we have the opportunity to make a difference. We are brand and business oriented with a strong believe in that you should Never Stop Learning. 

About the team

As part of the E-Commerce Team, you will be responsible for keeping track of customer journeys and interacting with customers across channels and platforms. 

Responsibilities

  • Ensure the level of Customer Service is consistent with the ‘GANT Customer Experience Expectations’ and every customer has an amazing experience.
  • Responsible for day-to-day customer support across all channels – online, retail and wholesale.
  • Support customers with logistic information and act proactively to ensure best in class customer service.
  • Act as the first point of contact for all escalated customer contacts and queries.
  • Ensure every customer has an amazing experience at every touchpoint and supports in achieving all the KPI targets.
  • Reflects the values of the brand in personal presentation and demonstrates an enthusiasm and passion for fashion and GANT.
  • Develop and create new processes to improve the way of working.

Your skills

  • University Degree in relevant areas.
  • Advanced Excel and data skills.
  • Previous working experience with Service Cloud and Salesforce Cloud is a plus.
  • Previously Customer Service experience.
  • Spanish and Portuguese both written and spoken.
  • Fluent in English.
  • Is energetic and positive
  • Excellent listening skills with attention to detail
  • Customer and results focused
  • Strong team player, able to adapt to needs of business and customer 

Missing some of the skills?

Do you not see yourself in all skills listed, but still feel a passion for the role? We believe in people who are interested in Flipping the Ladder. Please let us know why you would still be a good fit and what transferable skills would be applicable to this role from your past experience.

 

Apply with your CV and a cover letter by 2021/11/23. We review applications on a rolling basis and the position may be filled before the set end date. Until then, get to know us by following LifeAtGANT

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

ESPAÑA - Goya, Madrid

Calle de Goya, 76
28009 Madrid Directions

Teamtailor

Applicant tracking system by Teamtailor